Your confidence matters to us. Explore our return, replacement, cancellation and refund process, designed to make resolving an order issue clear and straightforward.
You may request a return or replacement if your order:
Please contact our team promptly after delivery.
Certain opened sterile medical supplies and products that cannot safely be resold may be excluded for hygiene and safety reasons.
Custom-made, specially ordered or used items may also be excluded, subject to applicable law and warranty obligations.
Once we receive and inspect the returned item, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method where possible. Processing times may vary by bank or payment provider.
Eligible products may be exchanged or replaced after review, depending on availability and supplier confirmation.
If a replacement is unavailable, our team will discuss an appropriate alternative or refund where applicable.
For verified defective, damaged or incorrectly supplied items, we will explain the applicable return-shipping arrangements.
For other eligible returns, shipping charges may be the customer's responsibility where permitted by law.
Contact us as soon as possible if you need to cancel an order. Cancellation may not be possible after dispatch or special procurement.
If payment has been collected, any applicable refund will be processed after cancellation is confirmed.
Warranty coverage and claim procedures depend on the product's manufacturer or supplier terms.
Keep your invoice and product documentation. Misuse, unauthorized modification or improper handling may affect warranty coverage.